What You Will Do
- Work closely with and secure customer contract fulfillment
- Day to day activities require the co-ordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service;
- Distribute information to internal partners and call out delivery Issues
- Takes care that the quality of services is maintained and identifies areas for continuous improvement;
- Creates an action plan for improving the Customer Satisfaction if needed;
- You will stay up to date with financial data
- Identify new business opportunities
The personal abilities which would recommend the ideal candidate for this position are
- Strong background in managing product development and transition to in-life projects in the Telecom & Cloud industry in large Enterprise business; IT and Customer Operations experience would be an advantage.
- Experience of process and service design within an Agile environment and a track record of successful delivery.
- Ability to identify areas of inefficiencies in current working models and define & articulate improvements
- Proven track record of stakeholder engagement and management at all levels of the business.
- Ability to communicate complex messages in a simple way in a multicultural environment both management and working level.
- English (B2 or above)
- Any other foreign language an advantage.
- University degree, with preference on technology (engineering, telecommunications, computer science).
- Agile and Prince 2 or equivalent certification
- ITIL framework knowledge
- Excellent knowledge and understanding of the Telecommunications & IT industry with strong focus on business services and applications delivery
- Multi-national team leadership experience and proven ability to operate within a matrix organisation.